Where: Cafe Cartel at Raffles City
When: 19 Jun 2007 Lunchtime
I met up with some friends for lunch today, so what’s the deal?
Everything started fine as we were all chatting away, catching up with each other. But being lunchtime and with the food missing in action after having placed the order for more than half an hour, our stomachs started growling.
So we asked for a status check.
The manager then told us they ran out of chicken sausages for the mixed grill set lunch that 3 of my friends had ordered. He offered to give them another egg (already one in the set) or more fries or additional vegetables as replacement.
It felt kind of unfair so we asked them to give us other sausages instead. The manager flatly refused saying those other sausages are not meant for set meals.
Left with no other choice, we chose to make do with the replacement vegetables.It would probably have been fine if they had made the offer moments after we ordered instead of half an hour later.
Running out of sausages is solely the restaurant’s fault and offering up poor substitutes and options are really lousy ways to treat customers.
By the way, the service was rather slow too.
Luckily the company was good and my food was ok – my pasta set meal still came with its chicken sausage. Maybe different kind from those they are using for the mixed grill set! 
But probably because my spicy chicken sausage pasta would become:
- just spicy pasta or
- spicy egg pasta or
- spicy pasta with fries or
- spicy vegetarian pasta
So what would you choose?!
Filed under: Food, Happenings, Notes
